Hecho A Mano Terms and Conditions Policy
Welcome to Hecho A Mano’s online store. These terms and conditions outline the rules and regulations for the use of Hecho A Mano’s online store at hechoamanoaz.org.
Hecho A Mano Cigar Lounge is located at: 34482 N Scottsdale Rd Ste. 130, Scottsdale, AZ 85266
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Hecho A Mano’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of 34482 N Scottsdale Rd Ste. 130, Scottsdale, AZ 85266.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Return Policy
The Hecho A Mano return policy is in the last section of this page. You can jump to it directly by clicking HERE.
Cookies
We employ the use of cookies. By using Hecho A Mano’s website you consent to the use of cookies in accordance with Hecho A Mano’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit.
Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
License
Unless otherwise stated, Hecho A Mano and/or its licensees own the intellectual property rights for all material on the Hecho A Mano website.
All intellectual property rights are reserved. You may view and/or print pages from https://hechoamanoaz.org for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://hechoamanoaz.org.
- Sell, rent or sub-license material from https://hechoamanoaz.org.
- Reproduce, duplicate or copy material from https://hechoamanoaz.org.
- Redistribute content from https://hechoamanoaz.org (unless content is specifically made for redistribution).
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury resulting from negligence.
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
- Limit any of our or your liabilities in any way that is not permitted under applicable law.
- Or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
- are subject to the preceding paragraph; and
- govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Hecho A Mano Return Policy
Effective December 1st, 2024
All returns must be made by mail within 30 days of the purchase date. Please see below for details. Hecho A Mano reserves the right to amend this return policy without notice.
Cigar Boxes, Bundles and Tins
All returns must be pre-authorized via email at returns@hechoamanoaz.com. Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 48 hours of delivery at returns@hechoamanoaz.com for a return pre-authorization. A delay in notification may preclude your return. Photo evidence is required for all items that are damaged upon receipt. Please attach photos to emails.
New, unopened cigar boxes, bundles or full tin units may be eligible for a full refund minus shipping charges
If more than one cigar is missing from an open box, bundle or full tin unit, the item will not be eligible for a full refund; the item may be eligible for a partial refund for the amount of cigars returned, minus shipping charges
Cigars that have been cut or smoked will NOT be eligible for a refund
Other Cigars and Tobacco
Cigar Samplers, 5-Packs, Single Cigars, and periodic special deal items are final sales and cannot be returned
Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
Cigar Accessories and Other Merchandise
All returns must be pre-authorized via email at returns@hechoamanoaz.com
Merchandise returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible.
Promotional items (tee-shirts, mugs, etc.) will not be subject to return if they have been worn, washed, or used in any way.
New, unopened cigar accessories may be eligible for a full refund, minus shipping charges
Humidors that have been seasoned are not eligible for return.
The manufacturers of Lotus® and Vertigo® accessories provide a lifetime guarantee. Contact us at returns@Hecho A Mano to arrange return or replacement. Lotus and Vertigo are registered trademarks of David JR, LLC.
Payment Types
Shipment Policy
All orders are shipped via United Parcel Service (UPS) and are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.